Refund Policy

This policy explains how refunds work for askghost paid plans and send packs. It is part of our Terms of Service.

1. Merchant of Record

Refunds are issued by Polar, our Merchant of Record. When and how the money reaches your payment method is determined by Polar and your card issuer.

2. Requesting a refund

Email [email protected] to ask about a refund. Receipts and payment history live in the customer portal link inside the billing email Polar sends you.

3. Send pack refunds

Sends you have already used are not refundable, and a refund never takes your remaining balance below zero.

Partial refunds are processed automatically: your remaining send balance is reduced in proportion to the amount refunded.

If the refunded amount is larger than the balance still available, the balance stops at zero and the uncollected part is recorded internally. We do not bill you for it.

4. Subscription refunds

Refunding a subscription payment does not change your plan. To end a subscription you cancel it from the billing settings screen in the app; section 6 of the Terms describes what you keep after that.

5. Failed payments

If a payment fails Polar, our Merchant of Record, emails you and the billing settings screen shows a notice. New sends are paused until payment succeeds, and sending resumes as soon as it does.

6. Card disputes

Card disputes (chargebacks) follow Polar's process.

7. Contact

Billing and refund questions: [email protected]