Ask the users who went quiet — before you ship.
Pick dormant users, send one plain email, read the answers. One focused loop.
- Choose your recipients
Not your whole database — just the dormant users worth hearing.
- Send one email
One question. No survey tool. Lands directly in their inbox.
- Read the answers
See what users actually say before you decide what to fix.
I forgot export lived under Settings — thought the feature was gone.
Dormant free user · 2 min ago